Refund policy

At Slay.edinbraids Hair Care, we want every customer to love their purchase. Because our products are personal-care/cosmetic items, we maintain the following return and refund guidelines for safety and quality:

✔ All Sales Are Final

Due to hygiene and product safety, we do not accept returns or exchanges on any hair care products, accessories, or items once they have been shipped.

This ensures that all customers receive only fresh, unopened, and unused products.

✔ Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery so we can help.

Email: support@slayedinbraids.com

Include:

A replacement or store credit may be issued when verified.

✔ Cancellations

Orders cannot be canceled after they have been processed or shipped.

If you need to change an address or product, contact us immediately.

✔ Lost or Missing Packages

Once an order is shipped, we are not responsible for packages lost or delayed by USPS, UPS, or any carrier.

We recommend contacting the carrier directly with tracking information.

We will always do our best to assist you, but shipping issues are beyond our control.

✔ Allergen / Sensitivity Disclaimer

Please review ingredients carefully prior to purchase.

We do not offer refunds due to allergies, as we list ingredients transparently.

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⭐ Our Promise

We are committed to delivering high-quality, safe, and effective kids’ hair products.

If you have any problems with your order, we are here to help make it right.